Telecom FAQs

We offer various payment methods to make managing your account easier. You can pay in full or set up a payment plan online via Direct Debit or Card For other payment methods, please contact us on 01253 256630.

Yes, you can set up a payment plan if you cannot pay the balance in full. You can view and set up a payment plan online by clicking here.

Please verify the reference number for the payment to your original provider and confirm if it matches the account in question. If it does, contact us, and we will investigate. You can also set up a payment plan here.

Your original provider has tried to contact you via letter, email, text, or phone.

If your contact details have changed you can update your information, set up a payment plan, or make a payment through our customer self-serve portal.

Yes, under your terms and conditions, your original provider can sell the debt to a third party. Perch Group, authorised by the FCA, is now the legal owner of the debt.

You can pay in full or set up a payment plan online via Direct Debit or Card. For other payment methods, please contact us on 01253 256630.

If you think the balance is incorrect, we can investigate this for you, and if there is an error we can rectify this for you.

Contact us on 01253 256630 and we will be happy to help.

Fraud can occur without you realising it, and someone may take out credit in your name, leading to debt or defaults that can affect your credit score.

This is considered identity fraud. If you don’t recognise this debt, please contact us, and we will investigate. For more information or to report fraud, visit Action Fraud.

While your original provider aims to deliver excellent service, 100% service is not guaranteed. Payments were still required during any issues, and now that your account is with ACI UK, no additional charges or interest will be applied.

You can pay in full or set up a payment plan online via Direct Debit or Card. For other payment methods, please contact us on 01253 256630.

Your original provider does not allow account ownership transfers, except in cases of the account holder’s death.

You can pay in full or set up a payment plan online via Direct Debit or Card. For other payment methods, please contact us on 01253 256630.

ACI UK is regulated by the Financial Conduct Authority (FCA) and adheres to the Credit Services Association’s code of conduct.

After buying your account, the debt is owned by Perch Group. We can work with you to clear your debts and set up a payment plan based on your financial situation.

You can pay in full or set up a payment plan online via Direct Debit or Card. For other payment methods, please contact us on 01253 256630.

No, ACI and Perch do not add interest or charges. However, fees may apply if the account is referred to TM Legal.

We can set up a payment plan based on your financial situation. Alternatively, free debt advice is available from:

• StepChange: 0800 138 1111
• National Debtline: 0808 808 4000

Alternatively, you can contact us on 01253 256630.

To avoid further escalation, we want to work with you to understand your situation and prevent legal action. If you don't contact us, we may instruct TM Legal, solicitors specialising in recovering outstanding balances through the County Court.

If proceedings are issued and a County Court Judgment (CCJ) is granted, your balance will increase due to added Court Fees and Solicitor's costs.

Once a payment plan is set, we will only contact you to update you on your account status and balance. If you pay the full balance and, if we are currently reporting the account status to the credit bureau, we will update your credit file to show that the account has been paid in full.

No, please contact us to discuss the many options available to you. Call us today on 01253 256630 or visit us online at www.aciuk.co.uk.