ACI is part of
the perch group of companies Navigate to another company

Perch Group

Parent CompanyFind out more

Perch Capital

Debt PurchaserFind out more

TM Legal

Debt recovery solicitorsFind out more

Verify

Reconnection specialistFind out more
Home > Customer Case Studies

Customer Case Studies

We pride ourselves on making a difference to people’s lives,
providing support when needed and helping resolve their debts.

Customer Photo Their communications are kind, helpful and understanding. They assist you in finding resolutions and getting debts paid without being pushy, threatening or even judging you. I spoke to Mitchell on the phone today who gave me such friendly, helpful and professional service. If you need help just give them a call that's my advice.
Robert - September 2023
Customer Photo Very lovely advisor Natasha helped me set up an affordable payment plan without any judgement. She was absolutely brilliant from start to finish. I had put off contacting these for a long time due to bad experiences with other companies however I'm so pleased I made the call I already feel like a weight has been lifted from my shoulders.
Amy - September 2023
Customer Photo Today I called to set up a payment plan as I can into some financial difficulties due to Universal Credit issues. I had the pleasure in dealing with a fantastic gentleman named Mike who dealt with my issues promptly and very professionally. I could not have asked for anymore help in dealing with this matter, Total professional approach in dealing with a person in difficulties. All has now been arranged and I feel somewhat a sense of relief. Thankyou Mike and thank you for a very professional experience.
Mark - September 2023
Customer Photo Had one of the best customer experiences today. I spoke to Rafac who helped me through the process. He was great. Was extremely empathetic to our situation, explained everything very clearly, and set up a payment plan that I'm really comfortable with. This was easily the best conversation I've had with a service company for a long time. Pete.
Anderson - September 2023
Customer Photo Spoke to Marcello this morning. What a lovely man. Went through everything with me. Putting me at ease straight away. Having gone through seriously ill health and messy divorce, it was great to get another debt sorted. Thank you to Marcello for his understanding and patience, I wasn't prepared for the call, but he was so patient and polite with me. Makes a change to hear such a friendly voice on the other side, especially when they're after your money. He kept asking me if I was okay. Thank you Marcello.
Christine - September 2023