Instalment plan
It’s quick and easy to set up your instalment plan.
Choose from the options below.
Recurring
Card
Payment
Set up a simple recurring card payment using your debit card.
Common Questions
You've probably got a few questions?Here's some of the helpful answers.
I can’t make any repayments – what are my options?
No matter what your financial situation is, we want to help. Our team are committed to working with to you to agree the appropriate next step based on your current personal situation. The best way for you to do this is to contact us on 01253 531 528.
We understand that life is complicated and we will only ask you to repay what you can afford. This typically involves reviewing your incomings and outgoings to understand how much you may be able to pay off your account each month.
You may find our Help and Tips page helpful to find Free Money Advice that can further support you.
What are ACIs bank details?
Our details to make a payment via the bank/standing order are:
Account Number: 48848042
Sort Code: 60-00-01
Please ensure you quote your ACI reference number when you make a payment.
What is ACIs IBAN Number (International Bank Account Number)?
GB80RBOS83273400629882
How do I make a payment using your online portal?
Our online portal is a simple way to set up an affordable repayment plan or make a one-off payment. You can also complete an Income and Expenditure form which allows us to assess your affordability and view your account details. Please use the following link: https://portal.aciuk.uk/login
To log in, you will need your customer reference number, date of birth, post code and customer pin number. You will find your reference and pin on all correspondence.
Can I make one off payments?
Yes, you can make one off payments towards your account which will reduce the amount you owe. However we would like to agree a more formal long term repayment plan based on your affordability – this option allows automatic repayments to be made towards your account on or around your pay day. If you have any questions about setting up a repayment plan, please contact us on 01253 531 528 and one of our Customer Care Agents will guide you through the process and come to a solution that works for you.
Can I track my balance and the payments I have made to my account?
Yes, you can track payments using our online portal – this allows you to see all payments that have been made towards your account and provides you with balance updates. If you would like more information regarding your balance or payments which have been made, please call us on 01253 531 528 and we will be happy to assist you.
ACI is a trading name of ACI-UK Limited. Company registration number 03775287. Incorporated in England and Wales. Registered Offices: 10 Whitehills Business Park, Whitehills Drive, Blackpool, Lancashire FY4 5LW.
Authorised and regulated by the Financial Conduct Authority for Consumer credit regulated activity, Firm Reference No. 708400. Registered with the Information Commissioners Office, Registration No: ZA116228. Credit Services Association Membership No. 987 (CSA Code of Practice).